Piping & Equipment, Inc.

 

Customer Satisfaction Survey

To Our Valued Customer:

At Piping and Equipment, Inc. we measure our success by the satisfaction of our customers.  Our goal is to provide you with the best possible service and your input is vital to our success. Please help us to better serve you and others by taking a few minutes to answer the questions below. When finished, just click the "submit" button. Please feel free to print a copy and fax your response to Gary Cartright, President or Jerry McKeller, Vice President at (713) 948-9559. Also, please call us with your comments if you want to discuss your service compliments or concerns (713) 947-9393.

                                                 Thank you,
                                                 Gary Cartright - President


Please enter a score from 1 to 10 for each question with 10 being the highest possible score

1. Telephone response prompt & courteous

   
2. Inquiries handled promptly & accurately    
3. Professional sales team      
4. Sales team knowledgeable & helpful      
5. Product knowledge Inside Sales      
6. Product knowledge Outside Sales      
7. Frequency of sales visits    
8. Technical support provided      
9. Ability to respond and resolve problems      
10. Compare overall service to competition      
11. Competitive pricing      
12. On-Time delivery      
13. After hours availability      
14. Quality of products      
15. Shipping accuracy    
16. Billing accuracy      
17. Packing lists accurate and complete      
18. Drivers professional and courteous      
19. Overall experience with P&E      
20. How likely are you to recommend our company      

Comments?

 

Name (optional):     Company:

Title:         Date:  

Form F035r4   08/2008

 


© 2009 Piping & Equipment, Inc. 
June 19, 2009

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